Privacy and Cookie Policy

This Privacy Policy describes how Teletron (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit teletron.de (the “Website”), use our services, make a purchase through the Website, or otherwise communicate with us regarding the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources and have collected such information over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The types of personal information we obtain about you depend on how you interact with our Website and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information that we collect.

Information We Collect Directly from You

The information that you directly submit to us through our Services may include:

• Contact information, including your name, address, telephone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including any information you choose to include in your communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide specific information about yourself directly to us. You may choose not to provide such information; however, doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information regarding your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Receive from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Website and Services, such as Shopify.
• Our payment processors, who collect payment information (such as bank account details, credit or debit card information, and billing addresses) in order to process your payment, fulfill your orders, and provide you with the products or services you have requested, thereby enabling us to perform our contract with you.
• When you visit our Website, open or click emails that we send to you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. Please also refer to the section below titled “Third-Party Websites and Links.”

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide the Services to you and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and enabling other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In such cases, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and displaying advertisements for products or services to you. This may include using your personal information to better tailor the Services and advertising on our Website and other websites. If you are located in the European Economic Area (EEA), the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Article 6(1)(f) of the GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, unlawful, or malicious activities. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with any third party. If you believe that your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our Website for you and other customers pursuant to Article 6(1)(f) of the GDPR.
• Communicating with You and Improving Our Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to your inquiries, provide effective services, and maintain our business relationship with you pursuant to Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Website. Specific information about the cookies we use in connection with operating our store through Shopify can be found at https://www.shopify.com/legal/cookies.

We use cookies to operate and improve our Website and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also permit third parties and service providers to use cookies on our Website to better tailor services, products, and advertising on our Website and other websites.

Most browsers automatically accept cookies by default. However, you may configure your browser settings to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to operate improperly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Our Website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preferences to us through GPC, we will treat such a signal as a valid request to opt out of sharing and/or targeted advertising for the associated browser or device. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/.

Other than Global Privacy Control, we do not recognize or respond to any other “Do Not Track” signals that may be transmitted by your web browser or device.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for purposes of contract fulfillment, legitimate interests, and other reasons consistent with this Privacy Policy. Such circumstances may include:

• To vendors and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• To business and marketing partners in order to provide services to you and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
• When you direct us, request us, or otherwise provide your consent to disclose certain information to third parties, such as for the purpose of shipping products to you, or through your use of social media widgets or login integrations.
• To our affiliates or otherwise within our corporate group, where it is in our legitimate interest to operate a successful business.
• In connection with a business transaction such as a merger, acquisition, reorganization, or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar lawful requests); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above under “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we disclose personal information for the purpose of carrying out advertising and marketing activities as described below.

During the preceding 12 months, we have “sold” and “shared” personal information for advertising and marketing purposes, as those terms are defined under applicable law.

Third-Party Websites and Links

Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as any other applicable terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any information found on such websites. Information that you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

The inclusion of such links on our Website does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as otherwise disclosed through the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details provided below to request that such information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

Retention of Your Personal Information

How long we retain your personal information depends on various factors, including whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you reside, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by applicable law.

• Right of Access / Right to Know: You may have the right to request access to the personal information that we hold about you, including details about how we use and disclose your information.
• Right to Deletion: You may have the right to request that we delete the personal information we maintain about you.
• Right to Correction: You may have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to certain exceptions, request that we transfer that information to a third party.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal information or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. Please note that if you visit our Website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to access the Website.
• Right to Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time.
• Right to Appeal: If we decline to take action on your request, you may have the right to appeal our decision. You may do so by responding directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in those emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders.

You may exercise these rights as indicated on our Website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. Before providing a substantive response to your request, we may need to collect information from you to verify your identity, such as your email address or account information.

In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized agent, we will require proof that you have authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response to your complaint, depending on where you reside, you may have the right to appeal our decision by contacting us using the details provided below or to lodge a complaint with your local data protection authority.

For residents of the European Economic Area (EEA), a list of the competent data protection supervisory authorities is available here.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by our employees, third-party service providers, and partners in those countries.

Where we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority, unless the transfer is made to a country that has been determined to provide an adequate level of data protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at support@teletron.de.

For the purposes of applicable data protection laws, and unless otherwise expressly stated, we are the data controller of your personal information.